Frequently Asked Questions

BookYourStylist is the client-facing booking and account experience used by participating independent stylists and salons. It connects you directly to the business you already chose for services, booking, registration, account access, appointment communication, and other enabled features.

No. BookYourStylist is not a salon listing site, stylist marketplace, ranking site, or general discovery directory. You normally arrive through the direct link provided by your stylist or salon.

No. Your booking experience stays focused on the stylist or salon whose site you are using. We do not place competing providers, sponsored listings, nearby alternatives, or paid rankings inside that relationship.

Use the direct BookYourStylist link provided by your stylist or salon. Independent stylists may have their own BookYourStylist address. Salon teams may use one salon address with a direct path to the individual stylist. Both are private business links rather than a public directory search.

No. You can register as a New Salon Customer and book without first creating a permanent BookYourStylist login. Creating an account later can make future visits easier and gives you access to account-based features offered by that business.

New Salon Customer registration gives the stylist or salon the information needed to create your client record and complete a booking. A BookYourStylist account adds a secure login for appointment history, account access, reviews, and other enabled client features.

Open your stylist or salon's BookYourStylist site, review the services available for online booking, choose an available date and time, and complete the requested information. If the service requires a deposit, the payment step is shown before the booking is completed.

Deposit requirements are set by the participating stylist or salon. They decide which services require a deposit and the amount. If a deposit applies to your booking, you will see it during the booking process before payment.

When a participating business requires an online deposit, the payment is processed securely through the payment workflow provided for that business. BookYourStylist does not store your full card number in the salon's client record.

Participating businesses can send appointment-related email and, when you have opted in, transactional SMS messages. These may include confirmations, reminders, schedule changes, cancellations, and deposit or payment status updates.

No. SMS messaging is optional. You must actively opt in before appointment-related texts are enabled. Message frequency varies, message and data rates may apply, and you can reply STOP to opt out or HELP for assistance.

No. Calendar connections are managed by the stylist or salon on the professional side. As a client, you simply use BookYourStylist to book and manage the appointment options made available to you.

When the participating business enables those options, you may be able to manage appointments from your BookYourStylist account. Otherwise, contact your stylist or salon directly. Cancellation, rescheduling, deposit, and refund policies are set by that business.

Yes, when those features are enabled by your stylist or salon. Review and referral tools are tied to the participating business rather than being used to rank providers against one another.

BookYourStylist provides the technology, but each participating stylist or salon operates its own business. They control their services, pricing, availability, cancellation policies, deposits, and professional services.

BookYourStylist is designed around your relationship with the stylist or salon whose site you are using. Your information is used to operate the platform, support your account and appointments, and provide information to that participating business as needed to serve you. It is not used to market competing stylists to you. See the BookYourStylist Privacy Policy for full details.

No. Client access is tied to the specific participating stylist or salon relationship being used. Use the direct BookYourStylist link provided by each business when working with more than one provider.

No. BookYourStylist is the technology platform. Participating stylists and salons are independent businesses responsible for the professional services they provide.